Feature Request

"Index" categories currently show only article links with no space for an introduction. I propose adding an optional intro text area at the top of Index categories to give users context while keeping the clickable list intact.

In Document360, the current revision history only logs changes after an article is published. However, during the drafting phase, especially in collaborative environments, it's crucial to track contributions and preserve content at various stages — even before publishing. Problem statement: If multiple writers contribute to an article that is still in "New" (unpublished) status, we can't trace who updated what — there's no revision history or content-level audit. If content is deleted accidentally, and the article hasn’t been published, there is no revision to revert to. The existing backup system is either manual or 24-hour delayed, making immediate recovery impractical. The contributors list only shows names, not what changes were made by each person. Proposed solution: Introduce a "Save version" button or automatic draft versioning, which: Allows users to save interim versions without publishing the article. Helps reviewers track changes and ownership during collaboration. Prevents accidental loss of content by providing a fallback even in "New" status. This feature would greatly enhance collaboration, version control, and accountability in draft-stage article writing.

Problem Statement: WFP team has been adding links to subheadings of other articles. Since our current implementation doesn’t support searching for subheadings in the "Insert Link" modal, the customer had been manually copying subheading links from the Knowledge Base site. As a result, these manually added links did not include the necessary code, leading to broken or incomplete translations. Migration Plan: For default language articles – All absolute links will be converted to relative links. This ensures that if the article is machine translated in the future, the links will work correctly. This update will apply on all the versions of the article. If an older version is forked, it will still contain relative links. For other language versions of the same article– Absolute links will be updated to include the correct workspace and language identifiers. This will direct users to the correct language version of the article. However, if the link points to a subheading, it will not scroll to the specific section. Text with hyperlinks not being translated: This behaviour is controlled by a project-level flag: toDisableTranslationInHyperLinks. This flag only applies at the time of link insertion, not during the translation process. Moving forward, enabling this flag will allow translations for new hyperlink text, but existing hyperlinks will remain untranslated unless manually updated. (This flag will be enabled as part of this migration) Limitation: Our current translation process does not translate header fragments (i.e., links pointing to specific subheadings). This means that even if we proceed with the proposed migration, the links may redirect to the correct article in the appropriate language, but they will not navigate to the exact paragraph or subheading. To address the issue of links pointing to specific subheadings in the long term, we need a separate feature or enhancement to direct users to the exact subheading in translated articles. A robust and foolproof solution must be identified for this.

We have created partner accounts for our clients, where we have provided them with limited access to our knowledge base. However, they are able to access the articles from the restricted categories, when those articles are placed as Referenced Article under the non-restricted categories.

This request was created on behalf of Dominika It would be very handy to have the option to "Sync" the content from one language to another without using machine translation. If an article doesn't have the translated content(In the Editor) at that moment, it should at least be have the content available in the latest available version of the default language. Thank you.

There should be no empty page getting created while a pdf is getting downloaded. In the cover page, Overlapping of title with text on image issue needs to be fixed. Terms and conditions, Page is not getting displayed in output. The space between heading and content is high. TOC - Change the title font size, it should be same as H1.

Currently AI Chatbot is not supported in the Greek language. Our customers would like the AI chatbot to be available in the Greek language. Could you please check this and share your insights?

This request was created on behalf of Leo We would like to have support for alternate images based on dark and light mode themes. This would allow us to use images with transparent backgrounds while ensuring that the graphics remain visible and accessible in both modes. Thanks.

Could you make it possible to tag user groups in addition to separate users? This would be great if you're creating comments in an article for say reviewers but don't know yet which reviewer will be picking up the work. Let me know if you have any questions. Thanks!

It would be helpful (especially during setup and addition of new categories with many articles) if it were possible to add labels and tags to articles in bulk. So, filter articles, select them (not all per se), and add labels and/or tags to these selected articles. Thanks!