It will be nice to have an ability to create flowcharts and diagrams directly in Document360
Always have to paste special
When copying and pasting content from one article to another, it always breaks the font properties. You always have to paste it special. Even the code blocks and callouts look broken. Sometimes you even cannot edit them. Each time we have to edit most of the content manually only to prevent such issues. We need the copied content to have its own font properties when you paste it.
Auto Register "Reader" Role with SSO
Doc360 REALLY needs support for automatic reader registration for users to meet expectations of a SSO enabled system. Here is our business problem, our Doc360 Okta authorized users that do not have an account in Doc360 aren’t automatically registered with a “reader” role. We have users that change all the time, both added and removed. We need newly added OKTA Authorized Doc360 users to be able to access knowledge base articles if they are authorized to use Doc360. The whole idea behind SSO is that you don’t have to manager users and two platforms. Also, we will have manage users both in OKTA and Doc360. For first time users of Doc360, they will get a link to the knowledge base but told they don’t have any account. Then that user will have to follow-up with our IT team. It needs to be EASY for our users to get to documentation – that is why we choose your product, so this issue is a big deal to us. With all the okta integrations I have done in the past, you give a group attribute and the user is automatically added to a group.
Private articles/categories without making whole knowledge base private
We would love to be able to have a base version of the site public to all and then make certain articles/categories available to a logged in user using reader groups. There is currently no way to have both. The site is either public or private. A mix of this would be fantastic!
Promote Reader to Team Member (and reverse) w/o deleting user acct
Its odd to me i don't have a way to promote a user from a reader to a team member (and the reverse). As of now, it appears my only option is to delete the reader account and re-issue as a team member. Would it be possible to just have all user accounts in a single bucket with the ability to select their rights (and toggle them as the role of the user changes)?
Enable link to hidden articles
When hiding an article, it would be nice to reenable the direct link, allowing users to still view it without making it searchable or visible in the directory. This would be super useful for versioning, so that we can link to older versions of an article, but not have it show up in the normal navigation.
Ability to create Private and Public KB part of the same project
We want to use one project and make most of its folders public while a few will be private
Add image instead of emoticone in category list
For the moment it's possible to add our own image but only by modifying the CSS, it will be great to add a file upload tab with the other emoticone to insert our own icons on the category and article titles
Notification should be sent to the readers as well on the updating article, newly added article, etc through email. Readers should have the capability to view the difference between the previous and updated one.
Integration with Freshdesk&Freshchat for customer interface
It would be great if you can do the integration with Freshdesk&Freshchat for customer interface. For Freshdesk, now the articles from doc360 only available for agents. We hope it can also available for the customers, then when they search solutions or create a ticket, they can also find the articles. Otherwise, we have to move the articles from doc360 to ticket solution. For Freshchat, we need its Chatbot and FAQ can get the articles from the doc360, either.