Category access inherited to sub-categories
Today when assigning access to roles to specific categories, this access is not inherited to sub-categories. This puts a huge limitation to the use of differentiated access for different security groups, because new sub-categories will not automatically be included in the security group. If access to a particular category could be automatically inherited to sub-categories - both existing and any future sub-categories, this would greatly expand the use of using security groups.
Edit button on live article if editor logged in
Apologies if this is is already in another request I tried to find it but could not. Basically if I'm on a published article (not portal.d360) and I'm logged is as an editor it would be great to be able to go straight to that page in the portal.d360 editor from the article, rather than having to find it. Workflow is: Client points at documentation and says that it's incorrect/out of date. Editor looks at published article, confirms action needs to be taken. Currently has to go and find that article which is an extra few steps, would rather have the ability to go straight to edit page
It would be very helpful to have the inline comments feature for articles, so users/reviewers could leave comments to specific areas of a document, not just general comments as we currently have with the "Discussions" feature
Shared Article Across Multiple Versions
We're looking for a way to support multiple departments who have some degree of shared information, but also some specialized knowledge that's only relevant to their department. It would be great if each of their respective versions had ALL the information that department needs, not just the specialized knowledge. Further, it would be important that articles could be shared across those multiple KB versions - so if someone edited it in one place, it updates in both versions.
Add export capabilities for Performance Analytics
Please add the ability to export the Performance analytics (for specific article details under Leading Articles) like you have available for the Team Accounts. We would like to regularly monitor from week to week/month to month how many views/reads each article is generating to monitor progress. Historical reports would help with this process.
Navigation to and from Bulk actionss
Is a real pain :( Please try it. Let's say you want to view the broken links... click the bulk actions... navigate to the first article. Now to get to the second article... you have to again click bulk actions and involves at least 3 clicks plus load time for each. We should be able to navigate to the next action in bulk actions with a single click. The current process seems to assume that we don't do more than one action in bulk actions... which is clearly not true.
Add superscript/subscript format options
Currently we have underline, strikethrough, bold, etc, but superscript and subscript options are missing in the editor.
Duplicate Articles under more than 1 category
A quick way to have articles appear under 2 or more categories without duplicating them. For example, under top category FAQ, a subcategory for Sales, and the same subcategory of FAQ (with numerous articles) under top level category Sales. All duplicate articles would be automatically updates when I update 1 article.
Mark article as reviewed/ready to publish
The ability to mark an article for review is great. But we'd also want to mark articles as reviewed... So one more flag to say the article has been reviewed... and is ready to publish. Today, if we mark as reviewed... it goes away from that category in bulk action. I'd want a state in between so that once we hit the date of the release.... we can select all articles that have been reviewed... and bulk publish.