Feature Request

When inserting an image into an article, when clicking the image icon on the toolbar and selecting "From Upload", the popup dialog doesn't let me select where in the Drive to save it. Under Description could be a folder selector that shows the existing folders and even allows to create a new folder, select that new folder and save the image upload to that location.

Currently, it seems that we display the "Most Read Articles" in the Article Analytics based on the time spent on the articles, instead of the number of reads. This is misleading for the users and the users would like us to display the top articles based on the number of reads, instead of the time spent. Could you please check and share your inputs?

When a customer clicks the Thumbs Down icon on an article and doesn't include a comment, we have no way of knowing what the issue is and how we can improve the content. We'd like to make a comment compulsory when they click Thumbs Down. Thank you. :)

Need Archive folder to store articles that are no longer needed but must be retained for reference, without deletion. This would enhance content management by providing an alternative to deletion, especially useful for maintaining records or saving previous versions of published articles. Description Currently, the only way to remove articles from active content areas is to delete them, with a 30-day recovery period before permanent deletion. Published articles do not have an option to be “unpublished” or reverted, limiting flexibility in managing outdated or superseded content. Adding an Archive folder would address this limitation by offering a secure storage space for articles that may need to be referenced or restored in the future.

Currently, it seems that the Total Readers and Team accounts data does not differ based on the date range. Only the data below that changes. The Total count stays the same. This is misleading for the customers. Hence, it would be great if the Total Readers and Team accounts count also changes based on the date range filter. Kindly check and share your inputs.

Current workflow allows us to skip workflow steps. But the required workflow is to have the articles to go through the entire workflow process as per the defined status.

We want the search function to recognize and handle typos, so that if a user searches with a misspelled word, it still returns relevant content. For example, if a user is searching for our product named "Architect" but types "Achirect" instead, the search should still retrieve results for "Architect." In short, we want the search to be typo-tolerant.

This request is created on behalf of Douglas Currently, when we use words such as 'reinstatement', 'qui', the results are in different languages. It would be great if Eddy shows the results in the respective language. Thank you.

One of our customers Yahooinc has asked us to document all the Analytics Metrics available in Document360 and also explain what each of the metrics means and how they are interpreted based on the user's point of view. This Documentation has to be posted on our Docs site. It would be helpful if a short description of the Analytics Metrics is displayed as a tooltip inside the KB portal, Analytics section.

This request is created on behalf of Ravikiran When we have multiple configurations and use the sub-domain name, users are provided with the different SSO logins. It would be better if we have the option to enter the e-mail address and based on the e-mail address, it should identify the SSO configuration to which the user was added and only take them to respective IdP's login page. Thank you.