Feature Request

We would like the option for users with team accounts to be able to follow articles/categories on private workspaces. We have an internal knowledge base and team members should also be able to follow articles/categories on the site so they can receive notifications when something has been added.

The Content box in Snippet is too small. Allow us to expand the text box so we can easily manage lengthy articles added as snippets. The Content box can have the same UI as for creating an article.

Currently, the last category in the breadcrumb is not clickable, as it is not set as a hyperlink. One of our customers would like this breadcrumb to be clickable like the hyperlink so that it redirects to the specific location.

Add a setting in Doc 360 that will automatically collapse a Category when I move on to other categories in the list. Having all Categories expanded will make the Categories and Articles list very lengthy and induce extra scroll. When I'm deep within the list and all categories are expanded, searching for a category near the top requires excessive scrolling, which could be avoided.

Currently, the "Read Out Loud" functionality does not support the French Canadian (fr-CA) language variant. It would be helpful if you could include this variant in the Read out loud Feature

The customer is looking for a feature that allows creating a parent document that combines content from other articles—either entire documents or specific parts—and ensures any updates to the original content are automatically reflected in the parent document. This is especially important for generating documents like legal exports, where accuracy and consistency are critical. Current Workarounds Explored: Tags (not suitable for embedding content) Variables, Snippets, Glossary terms (helpful but limited) iFrame (not suitable for export) Replicate Article (cannot combine multiple sources or partial content) Looking for a structured way to reuse article blocks or tagged sections within another document, with export and sync support.

In addition to linking to headings, I would like to be able to link to tab names. I love the tabs feature for its clean look, but this means that what would normally be a linkable heading becomes a tab name which can't be linked. This could be an enable/disable toggle in the settings (just like with heading levels) so that users can choose if they like it or not.

A customer has requested Multilingual support for Decision Tree.

Hi there, Would be great if we could adjust the glossary term text which is shown in an article after adding the term (just like for URLs). In our glossary we have a lot of terms that start with a capital letter but which in the text would look better without the capital letter. I would like to be able to adjust this in the article. Thanks, Tim

Feature Summary: Enable teams to create and manage multiple review workflows in Document360, each tailored to specific documentation types. Allow automatic assignment of reviewers based on content tags, keywords, or categories when an article moves to a particular workflow status. Problem: Large organizations often have multiple documentation types (e.g., API docs, user guides, policies) that require different review processes involving different stakeholders. The current single-workflow model doesn’t scale well across teams and forces manual reviewer assignment, leading to inefficiencies and potential misses. Proposed Solution: Multiple Workflows: Allow creation of distinct workflows (e.g., “API Review,” “Policy Approval”) within the same project. Each can have its own states and transitions. Workflow Rules: Assign workflows to articles automatically using rules based on tags, categories, or keywords. Automatic Reviewer Assignment: Enable reviewer assignment at specific workflow stages based on rules. For example: If an article tagged “API” enters the “Dev Review” stage → auto-assign Dev Team. If an article in the “Policies” category enters “Legal Approval” → auto-assign Legal Team. Benefits: Tailored workflows for different content types Reduced manual steps and review delays Ensures the right reviewers are always involved Scales with teams and content volume Competitive with platforms like Confluence (Comala), Contentful, and ServiceNow