Feature Request

I would like to request the ability to bulk update URLs or slugs of published articles. This feature would be really helpful when doing clean-ups for SEO purposes or during content reorganization.

Currently, users can provide feedback on Eddy AI responses only by clicking the Thumbs Up or Thumbs Down icons, which many users tend to skip. It would be helpful to optionally prompt users to give feedback when they click outside the Eddy AI window or search bar. The prompt could allow users to select Thumbs Up or Thumbs Down and then leave feedback, following the existing feedback flow, with an option to dismiss the prompt if they choose not to respond. This would help increase feedback collection without disrupting the user experience.

Currently, the revision history feature in Document360 allows users to compare versions by switching between them, which can make it difficult to review changes efficiently. It would be highly beneficial to introduce a side-by-side comparison view that displays both versions simultaneously, with content changes, formatting updates, additions, and deletions clearly highlighted as it is now. This would provide reviewers with better visibility into revisions and streamline the review process. Additionally, enabling reviewers to add and manage comments directly from the comparison view would also be helpful.

One of our customers would like the workflow designer to be workspace specific so that they can create workflow statuses that belongs to a specific workspace based on their use case. Please check and share your insights.

Currently, there is no way to delete all zero-dependency files across the Drive in a single action. Bulk deletion is restricted to individual folders, which makes cleanup tedious and inefficient. Expectation: We should be able to identify and delete all zero-dependency files across the entire Drive with a single action.

It would be useful to create filters in All Articles for negation--articles that do not have such and such tag or label, for example.

After linking a word in the article with a different article, the customer tries to access that hyperlinked word in the "View preview" mode and receives a 404 error. However after publishing the article, the hyperlinked word redirects to the correct page as intended. But the customer expects the hyperlink function to work before the article is published (in the "view preview" mode). Kindly check and help us with your inputs.

A "Suggesting mode" is implemented in both Google Docs and MS Word. This feature is required for true collaboration. I see that this feature has been requested before, but the requests were closed because of the existing commenting feature. Commenting is not the same as being able to edit or markup the content itself. Here is one of the other times this was requested: https://feedback.document360.com/feature-request/p/suggest-edits

As an org that has 10+ languages, I'd like the option to see our total workspace usage metrics, trending articles, and feedback across all languages instead of each language showing on its own page. Currently to get usage metrics for a week, I have to manually compile the metrics outside of Doc360 and share via a powerpoint.

At this time, when we apply conditional content based on Reader groups, the team accounts are unable to view the content in the site. We would like the content to be visible regardless of the crieteria set. Thank you.