Feature Request

Currently, the API key used in the KB widget JavaScript is visible within the widget code. When the KB widget is integrated into an application, anyone with access to the JS code can view the API key. Some of our customers have raised this as a security concern and have requested that the API key be encrypted. While we currently provide a Restricted Domains option to ensure that the KB widget is only installed on authorized domains, customers feel that this does not fully address their security concerns. Therefore, they have requested enhancements such as encrypting the API key or introducing a mechanism where the API key rotates or changes dynamically.

The PDF export is unsuccessful when attempting to download over 500 articles in a single request.

When exporting a step by step guide article as PDF, instead of displaying the entire image the image is automatically being cropped to where the click was. Our expectation is to see the entire images to be included in the PDF.

Would it be possible to offer import of an eddy-ai-style-guide in PDF or docx format? We have a large style guide that we want to make available in doc360 but cut/paste from a PDF is problematic. Thanks!!

When a user clicks on an article, the focus in the Category Manager shifts to another item. We expect the focus to remain on the article that was clicked. Thanks.

Feature Request Description: The Export as PDF option currently follows different workflows depending on where it is initiated: -> Article Level: When exporting a single article as PDF, the export process follows one flow. -> All Articles / Bulk Export: When exporting multiple articles or exporting from the All Articles section, the workflow differs. Requested Enhancement: Standardize the Export as PDF workflow so that the process remains consistent regardless of where it is initiated: -> From an individual article ->From the All Articles section ->From bulk article operations

We want to be able to add comments to text inside snippets just like with normal text. We use comments to communicate with QA as content passes through the workflow. Not being able to comment on snippets is a real blocker - we cannot ask questions to QA, and QA in turn cannot alert us to content issues.

1) Improve assignee notifications to include the due date and custom messages, as these details are currently not included. 2) Provide better control over workflow status notifications, as currently users receive notifications only when workflow toggles are enabled with admin email IDs. There should be an option to enable notifications for assignees without requiring admin email IDs or adding them to the email channel. 3) Ensure notifications are triggered when a username is mentioned in the workflow change comment box

This request was created on behalf of Marty We would like the option to configure individual column widths while maintaining an automatically fitted table layout on the page. Thank you.

Enable the chatbot to surface relevant images from help articles directly within responses when answering user queries. Many documentation articles rely on screenshots or diagrams to explain workflows, and displaying these visuals in chatbot answers would significantly improve clarity and usability. Modern AI systems such as ChatGPT and Claude can already interpret information from screenshots and images, so supporting image-based content would greatly enhance answer quality.