Advanced Eddy AI chatbot analytics
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Extensive Grouse
Expand analytics to include answer accuracy, resolution rates, query clustering, per-customer usage insights, and identification of recurring support issues or feature confusion areas.
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D360 Product Management
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Pavithra Mathivanan
Hi Extensive Grouse, Thank you for your feedback. This is definitely something we want to include and it is already on our radar. We will keep you informed once the plans are finalized.