Improve clarity in Team Auditing logs for notification channel updates and article visibility changes
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V
Vijay Sakthivel
The current Team Auditing logs provide only high-level event descriptions for certain actions, which makes it difficult to clearly identify the exact change that occurred.
For example, when a notification channel is modified (such as updating the channel name or changing the email address for an email channel), the audit log records the event simply as “Updated notification channel.” It does not indicate which specific attribute was changed or provide additional context about the modification.
Similarly, when an article visibility setting is updated, the audit log records the event as “Changed article visibility.” However, it does not specify whether the article was hidden or made visible, which can create ambiguity when reviewing audit history.
Enhancing the Team Auditing logs to include more descriptive details about the action performed would improve clarity and traceability. For example, indicating the specific field updated in notification channels and clearly stating whether an article was hidden or unhidden when visibility changes occur. This would help administrators better understand system activities and track configuration changes more effectively.
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D360 Product Management
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K
Kavya
Hi Expected Condor ,Vijay Sakthivel,
Thank you for sharing this detailed feedback.
We understand the need for more descriptive and granular audit logs, especially for actions like notification channel updates and article visibility changes, where the current logs can be ambiguous.
We’ll consider this as an improvement and review it further based on feasibility and scope. Once it is picked up for implementation, we’ll be sure to keep you informed.
E
Expected Condor
Same issue goes for renaming articles. The entry will say "Updated article title [new name]" but have no mention of the original title.
A better entry would read "Updated article title [old name] to [new name]"
V
Vijay Sakthivel
Raised on behalf of +Expected Condor