Feature Request

The customer wants the ability to search for articles across multiple workspaces within the Teams extension. When searching for articles in Teams and previewing them, the article does not open with the highlighted text.

This request was created on behalf of Aidan I would like to use a file inside of my configured repository with a structure like this: { "root": "./docs", "structure": { "summary": " summary.md " } } Thank you.

The customer would like to have the page-type category accessible inside the Chrome extension. Currently, we are able to access the page type category inside the KB widget without any issues. But, in the extension, we are not supporting. So, it would be great to have the same behavior on the Chrome extension as well.

The customer would like to access the page type category within the Chrome extension in the same way it is accessed through the KB widget. Currently, accessing the page type category inside the Chrome extension is not possible. It would be great to have the page type category accessible directly within the Chrome extension.

In the intercom, customer has configured the Greek language, search widget text is in English while the rest of the content is in Greek. Steps to reproduce: Configure intercom Select any other language say Greek Search widget text is showing in English and not in selected language (Greek)

Currently, the internal processes are hosted in Salesforce. We would love to provide contextual help within salesforce pages. As we cannot embed the KB widget within Salesforce (could also be applicable to any application with such limitations) we are not able to provide contextual help. However, if we have the Chrome extension to support Contextual help/AI search will reduce the burden of navigating to various tabs to find the quick resolution.

The customer wants the ability to restrict article creation in the Slack extension. Currently, there is no direct way to limit this feature; all users can create articles, which will be saved as drafts. It would be great to have an option to control article creation permissions when configuring the extension.

Ever After is a CS platform, a customer has requested the possibility for an integration with Ever After. https://www.everafter.ai/

When sending a response via intercom, after searching for a Document360 article, we do not have the option to preview the article before sending it and it is automatically attached.