Integration in Slack shows more info
under review
Shawna Blumenschein
I could see the Doc360 integration in Slack being really useful, but it needs to show more information to help with identifying and distinguishing articles. Showing more of the article title, or the full title, would be really helpful. A bigger preview of the article would also help.
Log In
Thiru
Shawna Blumenschein We do display article titles within the integrated window, allow the users to create, share and search the articles.
Would like to know some additional info on your request:
(a) Identifying and distinguishing articles - Can you provide any scenario? One such example is display / notify newly created article in a category within the integration app. Any other such scenario you would like share details?
(b) With respect to Preview option, sure we will take it up analysis, we should also consider design aspects before we make changes. Would you prefer to open preview in the separate tab? Any details you can shed on this also would help us evaluate the same.
Thanks for your time and feedback.
Shawna Blumenschein
Thiru: Hi, sure. I've attached an image of a typical result for our doc set.
- The full title doesn't display, so if you have several docs with similar starting titles you can't tell which is the right one. If the full title displayed or showed on hover, that would be helpful.
- The current preview is only a sentence or two. We start a lot of articles with a note about applicable version, making this preview useless. If there was an expand option at the end of the truncated text, which then showed more of the article, that would be nice.
- Another helpful thing would be if the location of the article was included under the title (the #3 in my screenshot, where I put the box).
We don't use project versions or languages, so the dropdown filters at the top don't help us. If it could pull in categories from our site and then we could filter that way, it could be super helpful.
Thiru
under review