Feature Request

Enable the option to have the replicated version of articles also appear in the search. It is important in our system that articles appear in several categories but also appear individually in the search.

Currently, in the user search functionality, users can only be searched by their email ID and not by their username. This has been confirmed as the intended behavior across the portal(while searching the team account and while assigning the workflow). However, from a usability perspective, it would be helpful if users could also be searched by their username or full name in addition to the email ID.

The customer prefers the search bar to be displayed inline, similar to its appearance in KB Site 1.0, rather than as a full-screen overlay. Currently, in Site 2.0, the search bar appears as a pop-up at the top of the site. The customer is requesting the previous design from Site 1.0.

The more I use the search engine, the more frustrated I am with it. It pays no attention to quotes, so when I search for "user site" it returns every article that has the word "user" and the word "site" in it. Some of the results only have one term or the other! That's unacceptable.

I understand that you use a certain hierarchy when retrieving search results. However, from a user's perspective, when I search for a specific section title in an article, it often appears at the bottom of the search results instead of being prioritized at the top. This can make it difficult for users to find the information they need and can result in our articles being overlooked or unfound. It may be worth considering adjusting the search algorithm to prioritize section titles and improve the user experience.

When search finds the keyword(s) in an accordion, the accordion should be open by default when user goes to that article.

In the knowledge base widget there is a way to define which articles should appear based on the URL. It would be useful to have the same sort of functionality in the main search bar. Ideally search results could be defined for groups of common search terms. Something like: For this group of search terms Show these articles first Never show these articles Then show the regular search results

It would be great if we could show a tool tip for searching. Ex: use quotation ( "") marks for searching the exact key word. The information is present in the document: https://docs.document360.com/help/docs/en/dedicated-search-page#search-operator-support

Please make PRODUCT DOCS as the default search result. ALL, many times, especially in keyword searches only displays the category name/level which is not helpful. Or, give us the option to switch which views to display in search.

Advanced Search is a great feature. ButI do not really want my end-users to be exposed to the names of all the people who write articles in Document360. Can it be possible to hide the contributors possibility (or maybe configure which filters will be available here?) thanks