The Search functionality is core to our users’ experience on our Knowledge Base, so it must be simple, accurate, and easy to use. Unfortunately, we feel that the Version 2 Search feature is moving in the wrong direction with respect to those goals. It will create confusion and frustration among our users when they are trying to find articles relevant to their search terms.

When more than a few Search results are generated, the number of results displayed in the pop-up do not match the number of results visible, and it's not clear how to view the rest of the results. Just display all the results with the most relevant at the top, and let the user scroll if needed.

In addition, a native Search button that takes the user to a dedicated Search page (with the option to open in a new tab or window) would be very helpful so the search pop-up doesn't have to cover up the article currently in view. And, I don't want to put this in the header as a workaround.

We also request that the differentiation between “Category” and “Article” results be eliminated, as it’s confusing to understand what the difference is. A simple list of all results from a search term would be much better, arranged by relevance.

We receive daily complaints from users about this design. Please revert to the 1.0 search, or at least give us the option to choose.

Agreed - forcing the user to click twice (once on the displayed search and then again in the overlay) is bad UX.

Please provide this option.