Feature Request

Currently, when a user is reading an article within the widget and clicks a link to another internal article, pressing the Back button takes them back to the category tree instead of the previous article they were just viewing. This breaks the user’s reading flow and feels unintuitive — users expect to return to the previous article, not the category list. Proposed Enhancement: Update the widget’s navigation logic so that when an internal article link is clicked: -> The Back button takes the user back to the previous article, not the category tree. -> Only when the user reaches the first article in their navigation history should the Back button return to the category tree.

Posting on behalf on Cycode. They use URL mapping a lot and have requested to have a sorting feature as they are unable to find the URL mapped names. Their reqyest is to have a basic alphabetical ordering alongside sorting options which should also includes dates. This way, they needn't scroll through all the pages to find one.

We would like an option to edit the Octopus logo appears on the chatbot.

In non-SPA applications, the widget closes and resets on every page refresh, causing users to lose the article they were following. This disrupts step-by-step guidance Also, the ability to send an article ID to the widget and have it load that specific article directly, even after a page reload. Critical for customers using the widget in non-SPA environments where URL mapping is not practical.

We would like to request a feature enhancement to allow adding a new tab in the widget. Currently, there is no option to create additional tabs, and this functionality would provide greater flexibility and improve the usability of the widget.

This request was created on behalf of Gerard We have hidden the contributors list in the knowledge base. We would like to have an option to hide them under knowledge base widget too. Thanks.

I'd love to have the ability to create default behavior, similar to the mapping options for for the widget. It'd make it easier in a couple scenarios, especially for anyone trying to embed the widget in their software platform If the base url is used, there's no way to create mapping for it If you have a lot of URLs you'd like to behave the same way, it takes a long time setup all the possible URL mappings Thanks!

When opening a help article through the KB widget, images are not clickable as they are on a regular KB page. This prevents readers from viewing an enlarged version of the screenshots. As a result, the screenshots appear small and are often unusable for reference.

Prospect is expecting Decision tree also in KB widget like we have provided Ticket deflector as a new tab This will allow the users to have a Decision tree inside their application and get used to the platform better.

Customer would like the Project Version dropdown in the widget to reflect the list of selected categories (as configured in Content Access under widget settings), rather than only showing the workspace name. Requested Enhancements: Display specific categories in the dropdown based on Content Access configuration. Improve contextual clarity for users managing multiple products as categories within a single workspace.