Feature Request

In non-SPA applications, the widget closes and resets on every page refresh, causing users to lose the article they were following. This disrupts step-by-step guidance Also, the ability to send an article ID to the widget and have it load that specific article directly, even after a page reload. Critical for customers using the widget in non-SPA environments where URL mapping is not practical.

We would like to request a feature enhancement to allow adding a new tab in the widget. Currently, there is no option to create additional tabs, and this functionality would provide greater flexibility and improve the usability of the widget.

This request was created on behalf of Gerard We have hidden the contributors list in the knowledge base. We would like to have an option to hide them under knowledge base widget too. Thanks.

I'd love to have the ability to create default behavior, similar to the mapping options for for the widget. It'd make it easier in a couple scenarios, especially for anyone trying to embed the widget in their software platform If the base url is used, there's no way to create mapping for it If you have a lot of URLs you'd like to behave the same way, it takes a long time setup all the possible URL mappings Thanks!

When opening a help article through the KB widget, images are not clickable as they are on a regular KB page. This prevents readers from viewing an enlarged version of the screenshots. As a result, the screenshots appear small and are often unusable for reference.

Prospect is expecting Decision tree also in KB widget like we have provided Ticket deflector as a new tab This will allow the users to have a Decision tree inside their application and get used to the platform better.

Customer would like the Project Version dropdown in the widget to reflect the list of selected categories (as configured in Content Access under widget settings), rather than only showing the workspace name. Requested Enhancements: Display specific categories in the dropdown based on Content Access configuration. Improve contextual clarity for users managing multiple products as categories within a single workspace.

In the Docs search bar, EDDY AI is available as a conversational assistant. However, this functionality is not currently available within the widget, where EDDY AI is not conversable. A customer has requested a feature that would enable conversational interaction with EDDY AI directly within the widget as well.

Currently, when a widget is configured on a website, it can be set up either as an icon or as a hyperlink in the header section. In both cases, the widget slides up to display its content. The customer has requested an enhancement to support embedding the widget so that it appears as a popup directly on the page, rather than sliding up. This would allow the widget to be fully integrated and displayed as part of the page content. PFA for your reference.

Posting on behalf on Cycode. They use URL mapping a lot and have requested to have a sorting feature as they are unable to find the URL mapped names. Their reqyest is to have a basic alphabetical ordering alongside sorting options which should also includes dates. This way, they needn't scroll through all the pages to find one.