404 Page Customization Parity for KB Widget
backlog
C
Concrete Swordfish
In Doc360, when a page redirects to a 404 link, the platform allows customization on the KB site, including company branding and custom messaging. However, when a user reaches a 404 link through the KB widget, customization is restricted.
We want the same level of 404 page customization in the KB widget as on the KB site. This ensures a consistent and familiar experience for users who land on these pages due to broken links or missing articles.
Log In
D
D360 Product Management
Merged in a post:
Customize the 404 page for KB widget
Ramesh Lokesh
In Document360, when a page redirects to a 404 link, the platform allows customization on the Knowledge Base (KB) site, including company branding and custom messaging. However, when a user encounters a 404 link through the KB widget, the customization options are limited.
We would like to have the same level of 404 page customization in the KB widget as is currently available on the KB site. This would help provide a consistent and familiar experience for users who land on these pages due to broken links or missing articles.
Nivedha Mohan
++ Bold Iguana
K
Kavya
Hi Western Lamprey, Ramesh Lokesh,
Thank you for sharing this request.
Currently, the 404 page customization available on the KB site is not fully supported within the KB widget, which follows a more constrained rendering framework.
We understand the need to maintain a consistent user experience across both the KB site and the widget, especially when users encounter broken or missing links.
We’ll review the feasibility of extending 404 page customization to the KB widget and evaluate what changes would be required to support similar branding and messaging options.
We’ll share an update once we have more clarity from our evaluation.
Ramesh Lokesh
Western Lamprey
D
D360 Product Management
updated the status to
backlog
Mohamed Shakheen
Hi Concrete Swordfish
Thanks for sharing this - this is a valid observation, and the need for experience parity between the KB site and the KB widget is well understood.
At this point, extending full 404 page customization (branding and messaging) to the KB widget is not part of the current product roadmap.
That said, we’ll continue to track this request and reassess its priority based on customer traction, usage patterns, and overall impact. If this becomes a recurring theme across multiple customers or use cases, we’ll be happy to re-evaluate and plan it accordingly in a future roadmap iteration.