Feature Request

It would be great if Document360 commands are supported inside threads in Slack. Currently it is not supported.

Currently "push to crowdin" option from within Document360 portal is not working when trying to push the content from Document360 editor to crowdin. When pushing files they are getting error message "Source content file not pushed to crowdin". It would be great to have this option to push the content from within the editor.

Currently, Document360 supports one-way synchronization with GitHub. It would be great to have a two-way sync feature, where changes made in Document360 are also pushed to GitHub. This would streamline workflows and ensure content is consistently updated across both platforms.

One customer has requested the ability to integrate AI-powered search directly into the Knowledge Base search tab within the Sales Force integration. This enhancement would help them streamline their workflow by enabling more powerful, intelligent searches of their knowledge base content directly from Salesforce.

Customers are expecting the Document360 widget to search, share URL, and create new articles via Jira directly to Document360 - similar to Zendesk/Freshdesk ticketing system integration. This will enable the support agents to easily assist with tickets using the knowledge base on the same screen.

Need an integration with Pendo (tool for in-app guides in SaaS products). Provide a way for Pendo to display articles that are relevant for that page in the app.

Currently the GitHub integration is directly to a repo. Clients are looking to directly integrate the Docs alinged towards a specific tag. And not the entire repository. As there are documents that are associated to a specific version of the software and need not always integrate with entire GitHub repository.

One of our customers have requested that while integrating Document360 with Freshdesk using the Document360 API token, the users would like to disable the "Create Article" option shown in the Freshdesk UI. Currently it seems like there is no option to achieve it during the integration process and also after the integration is complete.

The current out of the box Slack notification is very limited. We can't modify the message to send Slack alert to the reader who provided us the feedback. It would be great if we can trigger a Zap to run when Feedback Received on Document360

We need a trigger for when an article is updated in Zapier. At the moment, we only have trigger for document creation