Feature Request

We are only a team of 2, but already we find it an obstacle that we cannot view each other's support tickets. In addition, we may inadvertently raise tickets for the same issue. The idea would be to integrate an overview of all the support tickets raised by users within the project, with the ability to filter by user and view the tickets of others.

The customer has requested improvements to the date and time display in the comments section. Specifically, they would like the exact hour and full timestamp of each comment to be shown in both the Comment Dashboard and the Comment History within the article menu, as this is essential for tracking SLA commitments accurately. Additionally, the customer has requested that relative date formats such as "This Tuesday" be replaced with the exact calendar date. Displaying the precise date instead of the day reference will ensure better clarity and consistency.

The Dashboard currently displays only this week’s tasks based on due date filters, which causes future assigned tasks to remain hidden. This creates confusion for users, as the counters do not reflect the total number of tasks assigned to them. The request is to add a visible counter on the Dashboard that shows the total number of assigned tasks, regardless of due date. Clicking the counter should redirect users to the full Tasks page for complete visibility.

The Tasks overview in the Dashboard currently has limited filter options, requiring manual selection of articles. It would be helpful to add filters available in the All Articles view, especially Category and Tags, to streamline article management to assign Workflow status.

Currently, while updating the workflow status of an article, users are unable to view the associated comments directly within the dashboard. This requires navigating to the individual article page to check the feedback before proceeding. Integrate article comments into the dashboard interface, allowing users to view recent or relevant comments alongside workflow update options.

Currently, there isn't any option to see the below count for a specific workspace: Total number of articles within a workspace Total number of categories within a workspace Total number of replicated articles within a workspace. It would be great if we have these options displayed in the dashboard. "All articles" list the article count but it doesn't take account of the replicated articles.

When I go to the Dashboard, the default tab is "Assigned to Me" – but this is an Enterprise feature, which I don't have, so the tab content shows an "Upgrade" CTA. I suggest positioning any premium at the end of the row and giving me an actionable tab first.

What is the point of having the article performance section if you cannot click on dislikes and likes to see which articles they are talking about? I have already checked the feedback manager and they do not register there. SHould be able to click on the button to show the articles.