Feature Request

This request was created on behalf of Anna At this time, once the Zendesk Federated Search is setup, when we make changes to the external sources in the Zendesk account, the resync isn't happening automatically. We have to remove and setup the Zendesk Federated Search to make sure that the contents are re-synced. It would be better if we have an option to perform the re-sync in Document360 without removing the existing setup. Thank you

Currently, the Salesforce service cloud widget allows someone to browse articles by expanding the category > and clicking into articles. However, if there are subcategories and those subcategories are the Folder type, it's not possible to expand them to see the articles within. This creates "dead ends" where the user has to essentially navigate back to the start before proceeding with a keyword search. Please make it so categories of any type (Folder incl.) can be expanded while browsing the article hierarchy in the Salesforce widget.