Bugs

After end of august upgrade favicon does not appear

Some customers seem to be having trouble loading our knowledgebase. It seems to be intermittent. Sometimes it takes a long time and errors out, and sometimes it does not. Here our link if you need to test: https://www.claim.md/docs.plx?test=1 These are mainly for our Onboarding Guide article that they load when they are logged into their private account.

Some glossary terms disappear from the article preview. The example picture shows the term 'Trust & Safety ticket' disappearing.

it's a bug of your SAML login process, you need to fix it ASAP.

You upgraded us over the weekend to new portal. Now the Homepage displays but it was hidden until now and I need to fix it but the pages to customize appear locked or broken and do not resolve. Help pages from Google to how to configure Home page return 404 errors. I hope you can help me to resolve these issues ASAP.

I can delete, add, edit text and images (among other things) when NOT in Edit Mode. This happens when I access an article via the search tool or access an article via the Open in Portal button. Please fix this.

This isn't a bug but it is the most ridiculous issue I have seen recently in your platform. When adding a custom page, like 404, you have the option to add a custom URL but YOU'VE LIMITED THE NUMBER OF CHARACTERS THAT CAN BE USED IN THE URL. This means it's not possible to use any URL that exceeds your character limit. Absolutely absurd. Please remove the limit.

When you click on the download PDF button it automatically downloads two duplicates of the article

Not sure when this happened, but both H3 and H4 are now 16px font. At least H3 used to be larger, now it just looks like bold text, as the actual body text defaults to 17px. Tested in Chrome and FFX.

The article on the website shows that the article was published with updated date, however, the content change isn't reflecting.