Feature Request

The URL mapping feature to have the import functionality.

We have an application through which our internal employees impersonate external customer accounts. They would be impersonating different accounts of their external customer during a single session by clicking on a button "" View intern portal as username", after entering the external customer ID. All these external customers might be part of different reader groups. We would like to know if it is possible to reinitialize the token for the internal users based on the users that they are impersonating within a single session.

Our support team has asked for the ability to change the fields in the contact us form to include Account ID. This eliminates the need for support to reach out to the customer before they can even confirm what the problem is to get the Account ID.

API Behavior The widget script should support the authheader property as an optional configuration. When authheader is present, the default headers will be ignored, and only the provided authheader will be used for authentication. Backward Compatibility If authheader is not provided, the script will continue to use the existing default headers for authentication, ensuring no disruption for existing customers.

Would like to customize the KB assistant for the following: separate icon for light/dark mode removing the white background and using only icons and custom icons support deploying not only to domains but also specific endpoints, for example, company.com ?account=12345

Currently, the Doc360 widget is only able to map its content based on the page's URL but in Single Page Applications (aka: SPA) there are use-cases where it transits to another page without a URL change, for instance, inner navigation in tabs-based page or just a question mark icon that should open the widget on a list of articles or a single one. Currently, this is not possible to do as the mapping works only URL-based. My suggestion is to let open the Widget programmatically with a CONTEXT_ID and then let me map context ids (same as URL's) to a list of articles or a single article, this way my developers will be able to spread context ids all over and the PE's (aka: Content Writers) will map them to the relevant articles within the Doc360 admin

The ability to have a section like 'Support' on the KB assistant with new or updated articles. Alternatively, an editable section for text/links.