Ticket Deflector page should not say "Ticket Deflector" in the header
under review
Becca Moore
It has a negative connotation and gives customers the impression we don't want to hear from them.
Please provide the option to turn off the page title, add a display title option to the deflector settings, or pull the title from the deflector's name. Because of this concern, I'm currently delaying implementing this feature.
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D360 Product Management
under review
Mohamed Shakheen
Hi Becca
Thank you for sharing your feedback. We understand your concern regarding the page title and its potential impact on customer perception. We will evaluate this request and keep it under review for now & prioritize it accordingly. We will update you here once we have further insights.
Andrew Belter
Upvoted. There was a workaround in V1 of the KB Site that allowed you to include a query string in the URL that would substitute the text from the menu option as the name on the deflector page (r0 = first button on right side menu, l1 = 2nd button on left side menu, etc). However this workaround does not appear to work in V2.
To add to this request, the URL including ticket-deflector also carries the same negative connotation that we would like to be able to edit as well.