Preserve Internal Article Links within Exported Documentation
under review
C
Concrete Swordfish
Based on an earlier FR, Doc360 exports now support table of contents linking and allow entire categories, including subcategories and nested articles, to be exported together. The linking works as expected for navigation from the TOC.
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The issue arises with links inside the exported articles themselves.
When one article in the export links to another article that is already included in the same export, the link does not navigate to that article within the exported file. Instead, it redirects users to the KB Help Center version of the article.
This breaks the offline or self-contained nature of the export. If all referenced articles are already part of the export, internal cross-references should resolve within the exported document, not redirect to an external URL.
Redirecting to online help is reasonable for links that point to:
- External websites such as Microsoft documentation.
- Articles in categories that are not included in the export.
However, for links between articles that are already included under the same exported category or subcategory, the expected behavior is internal navigation within the exported file.
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For exports that include multiple related articles, we want:
- Cross-links between those articles are internalized automatically.
- Clicking a link should jump to the corresponding section or article within the export.
- External redirection to only occur when the target content is not part of the export.
This ensures the export remains usable as a standalone document and supports offline consumption without loss of navigation context.
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PS: The export referred to here is PDF, not HTML export. The FR referenced is https://feedback.document360.com/feature-request/p/pdf-export-enhancements
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D360 Product Management
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K
Kavya
Hi Concrete Swordfish,
Thank you for sharing the detailed explanation.
Internal linking within PDF exports is already supported and live. When multiple articles are included in the same PDF export, links between those articles should resolve internally within the document rather than redirecting to the online KB.
To help us understand what you’re experiencing, could you please share a specific example of:
The source article and the link used
The target article that’s also included in the same export
The export type and scope (category/subcategory/article-level export)
If possible, a short screen recording or sample PDF highlighting the behavior would also be helpful. This will allow us to verify whether this is a usage scenario, configuration issue, or something we need to investigate further.
Looking forward to your details so we can assist further.
C
Concrete Swordfish
Kavya, I can share the screen recording with you for the requested info. If there's a support id that you can share publicly, I'd be sure to send it your way so you have more visibility into the request.