U
Usama Ansari
Based on an earlier FR, Doc360 exports now support table of contents linking and allow entire categories, including subcategories and nested articles, to be exported together. The linking works as expected for navigation from the TOC.
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The issue arises with links inside the exported articles themselves.
When one article in the export links to another article that is already included in the same export, the link does not navigate to that article within the exported file. Instead, it redirects users to the KB Help Center version of the article.
This breaks the offline or self-contained nature of the export. If all referenced articles are already part of the export, internal cross-references should resolve within the exported document, not redirect to an external URL.
Redirecting to online help is reasonable for links that point to:
  • External websites such as Microsoft documentation.
  • Articles in categories that are not included in the export.
However, for links between articles that are already included under the same exported category or subcategory, the expected behavior is internal navigation within the exported file.
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For exports that include multiple related articles, we want:
  • Cross-links between those articles are internalized automatically.
  • Clicking a link should jump to the corresponding section or article within the export.
  • External redirection to only occur when the target content is not part of the export.
This ensures the export remains usable as a standalone document and supports offline consumption without loss of navigation context.
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PS: The export referred to here is PDF, not HTML export. The FR referenced is https://feedback.document360.com/feature-request/p/pdf-export-enhancements