Extract feedback into other applications
under review
Curtis Perri
The feedback manager is a useable feature, but there isn't a way to extract the feedback into other applications.
Tools like JIRA, Trello, and other task management applications would be better places to action feedback, alongside a writer's regular tasks.
Rather than create integrations to each application, I'd like to see the functionality expanded in Zapier.
Currently the only trigger available in Zapier is when a new article is created. Adding a trigger for new feedback, with the feedback information, will let us automate it into any other application, simplify workflows, and streamline the updates to documentation.
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Ravishankar Ananthapadmanabhan
Hi, I have a similar request for the customer Also
Shakeer Hussain S
Hi Abby - We sincerely appreciate you bringing forth this feature request. We will thoroughly evaluate its technical viability and will communicate our findings to you as soon as possible. Your patience is highly valued.
Shakeer Hussain S
under review
Abby Dong
I'd like to see the feedback made accessible through the API and/or other integrations with Microsoft Power Automate or ClickUp. We use ClickUp for task management across our org and it's very powerful. It would be a huge workflow boost to be able to manage Doc360 feedback in ClickUp, or at the very least through the API.
Abby Dong
There's this other feature request that seems similar but with a slightly different ask: https://feedback.document360.com/feature-request/p/setupdate-feedback-value-of-articles-by-api