In some cases, keywords that are available in multiple articles are being recorded under the No Results Found analytics. For example, the keyword "Porting" exists in several articles but is still captured as a “no results” search.

This behaviour creates inaccurate analytics and confuses customers, since valid keywords should not be tracked as failed searches. The issue seems to occur when users apply certain search filters or advanced search combinations, and the filtered list of articles does not have the keyword searched in it, which causes the system to incorrectly categorise the search result.