The request defines KPI framework that will be used to track article creation & status progression

Created Articles Count measures article production activity across several creation methods, including Eddy AI, Blank, Template, and Import. For each creation type, the KPIs track both quantity and handling time, with results broken down per associate and timeframe. This provides insight into both productivity and efficiency of content creation methods.

Article Status Count monitors the lifecycle state of articles. Statuses include Updated, Published, Unpublished, Archived, Deleted, and Set Reminders. All of these metrics are measured by quantity and analyzed per associate and timeframe, allowing visibility into how articles move through and exit the content lifecycle.

What this KPI should show:

This KPI tracks how many articles are created and how long it takes to create them, depending on how they were started.

How it’s broken down:

By creation method (Eddy AI, Blank, Template, Import)

By associate

By time period

Benefit:

This tells you how much content is being created, who is creating it, how they are creating it, and how long it takes. It helps identify which creation methods are fastest, most used, or most time‑consuming.

Eddy AI / Blank / Template / Import

Quantity: How many articles were created using this method

Handling Time: How long it took from start to creation

Benefit:

This helps compare whether articles created with AI, templates, manual blank pages, or imported content are quicker or slower, and which method is most effective for the team.

What this KPI should show:

This KPI tracks how many articles are in each status and who is managing them.

How it’s broken down:

By article status

By associate

By time period

Benefit:

This shows what is happening to articles after they are created—whether they are being published, updated, archived, or removed.

Updated

Tracks how many articles were modified.

Why it matters:

Shows ongoing maintenance and improvement of existing content.

Published

Tracks how many articles were made live.

Why it matters:

Shows how much content is reaching users.

Unpublished

Tracks how many articles were removed from public access.

Why it matters:

Highlights content that may be outdated, incorrect, or under review.

Archived

Tracks how many articles were retired but kept for reference.

Why it matters:

Indicates content lifecycle management and cleanup activity.

Deleted

Tracks how many articles were permanently removed.

Why it matters:

Shows content removal decisions and potential quality or relevance issues.

Set Reminders

Tracks how many reminder actions were set on articles.

Why it matters:

Shows proactive follow‑ups for future reviews or updates.

Overall, this KPI structure supports data‑driven decision‑making, helping the business balance speed, quality, and governance across the entire article management lifecycle.