Use Published Article URL Format for Shared Articles
under review
Uppili Srinivasan
Current Behavior
When using the Share Article option, the generated link follows the format:
This link differs from the standard URL format used for articles published on the knowledge base site.
Published articles typically follow a more readable structure such as:
The current shared article link format uses a system-generated article ID instead of the article slug/title, which results in a non-descriptive URL. This makes it difficult to manage and reference shared links, especially in environments where URLs are used within applications or documentation workflows.
Use Case
For on-premise users, URLs are often embedded or referenced directly within the product or internal systems. Since the current shared links use a different structure (/shared/articleID), they do not align with the standard documentation URLs already used in these systems.
Expected Enhancement
Shared article links should follow the same URL structure as published articles, for example:
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Mohamed Shakheen
marked this post as
under review
Mohamed Shakheen
Hi Violet Raccoon
Thank you for detailing the behavior and use case.
We understand the concern around the current shared article URL structure (/shared/articleID) not aligning with the standard, more readable documentation URLs (/docs/articlename). This discrepancy can create challenges, especially in on-premise and integrated environments where consistent and descriptive URLs are critical.
We’ve captured this as an enhancement request to align shared article links with the published article URL format.
We will evaluate and we will provide updates here based on prioritization.
Uppili Srinivasan
+ Violet Raccoon