Use "Internal Notes" feature to hide private content in a public knowledge base | Voters

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Use "Internal Notes" feature to hide private content in a public knowledge base

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Gerard URBANO

We are publishing a public KB but we want to hide certain content to be accessible by "private readers only once we confirm their identity as a customer. Private readers is only accessible if the KB is private. It would be AWESOME to have "private readers" in a public KB and allow us to use Internal Notes to expose non-public content.

April 24, 2020

Tobias Kazmierczak

Then no differentiation would be needed between public and private knowledge base. Certain categories could just be accessed by registered users

Marshal Ebinezar

marked this post as

planned

Thank you for your feedback, We have added to our pipeline and the proper commenting is coming soon.