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Use "Internal Notes" feature to hide private content in a public knowledge base
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Gerard U
We are publishing a public KB but we want to hide certain content to be accessible by "private readers only once we confirm their identity as a customer. Private readers is only accessible if the KB is private. It would be AWESOME to have "private readers" in a public KB and allow us to use Internal Notes to expose non-public content.
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Marshal Ebinezar
complete
Hi Gerard U thanks for your patience; we have introduced this feature in our recent release.
We have renamed Internal notes to Private notes in the Documentation editor. You can add the private notes to your articles/pages by using the respective icon on the formatting toolbar in both markdown and WYSIWYG editor.
Gerard U
Marshal Ebinezar: our website will remain public. so how do customers sign up to access private notes?
Tobias Kazmierczak
Then no differentiation would be needed between public and private knowledge base. Certain categories could just be accessed by registered users
Marshal Ebinezar
planned
Thank you for your feedback, We have added to our pipeline and the proper commenting is coming soon.