Updating the workflow designer
under review
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Bold Iguana
Add an option to add multiple workflow assignees to a workflow stage + add an opportunity to add an article to multiple workflow stages at the same time.
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D360 Product Management
Merged in a post:
Require Assignee When Changing Workflow Status
Akash Sivaraman
Make the Assignee field mandatory whenever a user transitions an issue/ticket into a new workflow status.
Currently, users can change the workflow status of an item without assigning an owner.
When a user selects or transitions an item to a new workflow status:
If Assignee is empty, prevent the status change.
-> Prompt the user with a message such as:
“Please assign an owner before moving this item to this status.”
->Only allow the transition once an Assignee is selected.
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D360 Product Management
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under review
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D360 Product Management
marked this post as
in progress
Mohamed Shakheen
Hi Akash
Thanks for raising this. Your request to enforce ownership during workflow transitions aligns with best-practice governance and helps eliminate unassigned work in motion.
We’re already implementing a workflow enhancement that allows configuring a default assignee for specific statuses. Once that capability is live, it should largely address your need by automatically assigning ownership during transition and reducing unassigned cases.
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D360 Product Management
marked this post as
under review
Mohamed Shakheen
Hi Bold Iguana
Thanks for sharing this feedback. The enhancement to
add multiple assignees to a workflow stage
is already in progress — this will provide greater flexibility in collaboration and review management across stages.Regarding the second part of your request — the ability to
add an article to multiple workflow stages at the same time
— we’d like to understand this use case better. Could you clarify how you envision this working? For instance, would you want the article to exist in multiple stages concurrently (e.g., Review and Approval), or do you mean assigning it to several stages sequentially in one action for planning purposes?Your inputs will help us evaluate the functional and workflow implications before proceeding.
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Bold Iguana
Mohamed Shakheen Hi Mohamed,
Thank you for the update, great to hear that the enhancement for multiple workflow assignees is already in progress!
Regarding the second part, yes, we’d like the article to exist in multiple stages concurrently. In our case, once an article is approved, it’s sent for translation into several languages (Spanish, Portuguese, Indonesian, and Turkish).
We plan to create a separate workflow stage for each language, but since all translations happen in parallel, we need those stages to run concurrently rather than sequentially. This would allow our translators to work simultaneously without blocking one another.
Thanks again for considering this. It would really streamline our multilingual publishing workflow.
Best,
Elina