Unified Feedback Dashboard (UX Improvement)
A
Awake Ant
Customers find feedback scattered across multiple areas (Feedback Manager, Analytics, and Eddy AI Analytics), making it difficult to get a consolidated view of all inputs. This leads to missed insights and additional effort in navigating between sections.
Request to introduce a unified feedback dashboard that aggregates all feedback (articles, search, AI interactions, etc.) into a single, filterable view for easier monitoring and actioning.
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K
Kavya
Hi Awake Ant,
Thank you for sharing this request — it’s a valuable use case.
To better understand the requirement and evaluate the scope, could you please help clarify a few points?
What types of feedback should be included in the unified dashboard?
Article feedback (likes/dislikes, comments)
Search feedback
Eddy AI interactions
Any other sources?
What kind of filters or segmentation would you expect?
Date range
Workspace / category
Article
Feedback type (positive/negative)
Are you looking for this as a read-only dashboard, or should users be able to take actions (e.g., assign, respond, mark as resolved) directly from it?
Should this be available at a project level only, or also scoped to workspaces?
Are there any specific metrics or KPIs you’d want to track in this view (e.g., most negative articles, trending feedback topics)?
Understanding these expectations will help us determine whether this should be approached as a consolidated analytics view or an operational feedback management tool.