Currently, If we view Analytics > Articles, we can see a list of all articles and their total views, reads, read receipts, etc. This information can be downloaded as a CSV but provides no specific reader information, just an overall summary. If we view Analytics > Articles > “Article A”, we can see a list of the readers that have accessed the article with details about their views, reads, read receipts, etc. However, we cannot download the information at this level.

Similarly, If we view Analytics > Reader we can see a list of all readers and their total views, reads, read receipts, etc. This information can be downloaded as a CSV but provides no specific article information, just an overall summary. If we view Analytics > Reader > “Reader A”, we can see a list of all articles that the reader has accessed with details about their views, reads, read receipts, etc. This information can be downloaded as a CSV.

Based on the above implementation, it is a lot of manual work for the users to fetch the "Read Receipt" details for each article and each reader. If the user is supposed to report on the weekly progress of their users (not just their weekly usage), they would have to repeat the steps outlined above for every Article or every Reader, every week and manually input that info on an external spreadsheet OR download the CSV of all articles accessed for each reader account. That just isn’t feasible considering the number of readers and articles!

Hence the customer would love to get this info quickly and directly in Document360 or have a way to download that information in just one CSV. Even an option to fetch these details through API would be a very useful option for the user.

Kindly check and share your thoughts. Thank you