In Doc360, there are several places where a certain action like creating a redirect rule or fixing a broken link does not show the person responsible for performing that action.
Now there are two reasons; accountability and record keeping. We have multiple apps within our software and each is suited to a different category of customers. To cater to that, internal resources are accordingly assigned to deliver the best possible documentation experience.
Often there is overlap between resources and when two or more teams work together, mistakes can occur. Following areas are without any visible resource tracking:
  • 'URL Mapping' in Knowledge base widget
  • 'Article redirect rules' in Site builder
  • 'Style guide' in Site builder
  • 'Variables' in Content tools
  • 'Snippets' in Content tools
  • 'Glossary' in Content tools
For Glossary, we're already awaiting a Category-based glossary implementation, but to not able to sort via 'Last Modified by' or 'Created by', etc. makes the job very cumbersome.
Similarly:
  • 'Import and export project' in Content tools
  • 'Export to PDF' in Content tools
  • 'Manage links' in Analytics
While Team auditing is available, however it's a global setting to monitor any compliance issues.
We request you extend the existing functionality to the areas above.
  • 'Templates' in Content tools
  • Recycle bin
  • Audit trail functionality at the article level
The ask is a genuine business use case of 'who did what.'
Tl;dr: Add a column 'Last Modified by' / 'Created by' to aforesaid settings/config pages.