Ticket Deflector - make a widget
emma Quinn
can the ticket deflector be a widget that can be added to any page - like a snippet, do you just add it and the questions appear e.g. at the bottom of the page
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David Crichlow
Would be very useful. I'd like to use widgets within specific articles to guide a user through a series of troubleshooting steps. I've actually been able to somewhat achieve this with an iframe and javascript. However, this is pretty clunky and does not work in the assistant.
In Article
<iframe id="iframeID" src="ticket deflector url" width="100%" height="900px" style="border:none;"></iframe>
In Custom Javascript
$('#iframeID').load(function(){
$('#iframeID').contents().find('.header_top').hide();
$('#iframeID').contents().find('#doc_header').hide();
$('#iframeID').contents().find('.header_bottom').hide();
$('#iframeID').contents().find('.header_bottom_nav').hide();
$('#iframeID').contents().find('.contact-form-title').hide();
$('#iframeID').contents().find('.contact-form-des').hide();
$('#iframeID').contents().find('.td-back-button').hide();
$('#iframeID').contents().find('.mobile_header_logo');
});
Selvaraaju Murugesan
Absolutely emma Quinn. The ticket deflector provides an option to copy link and it can be added to any page. Please check out this docs page https://docs.document360.com/docs/accessing-the-ticket-deflectors
emma Quinn
Selvaraaju Murugesan: Hi, this only lets me add a link within the page, what i want to do is embed the questions straight into the page thus reducing the number of clicks for the user and improving their experience