Support JWT Authentication for Eddy AI Chatbot Widget Configured Within Document360
under review
Kesavan M
The customer wants to embed the Eddy AI chatbot widget within their Document360 site while ensuring that Eddy respects the logged-in user's Reader Group permissions.
Currently, Eddy AI accessed through the search box respects Reader Group access for users authenticated through Document360 credentials or JWT authentication. However, for the Eddy AI chatbot widget, Reader Group-based content restriction requires JWT authentication.
The limitation is that JWT authentication cannot currently be configured for the Eddy AI widget when the widget is deployed directly within the Document360 site. The Client ID and Client Secret cannot be used to generate the required authentication/login endpoint using the Document360 domain itself.
JWT authentication can only be implemented when the widget is integrated through the customer's own application, where they can manage the authentication flow.
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D
D360 Product Management
updated the status to
under review
K
Kavya
Hi Indirect Shrew , Kesavan M,
Thank you for sharing this request.
We understand the requirement to allow the Eddy AI chatbot widget on a Document360 Knowledge Base Site to respect the logged-in user's Reader Group permissions, without requiring customers to host the widget through their own application.
This request is currently under review as we evaluate the feasibility of supporting JWT-based authentication for the Eddy AI widget when it is deployed directly on the Document360 KB Site.
We'll share an update once we have more clarity from our assessment.
Kesavan M
+ Indirect Shrew