The widget should be able to read a query parameter (e.g. ?query=invoice) from the host page URL at runtime and automatically trigger a search with that value when the widget loads or opens. Currently, URL Mapping's Show search results action only supports a fixed search term configured at setup time — it cannot read a dynamic value from the URL.

Use case: A media and services enterprise embeds the Document360 widget inside SAP Service Cloud V2. When a service agent opens a support ticket, the SAP case title should automatically populate as the initial search query in the widget — without the agent having to type anything. Their host page is served by a middleware integration layer and can pass the case title as a URL parameter at runtime.

How this helps users: Reduces agent effort significantly, surfaces relevant KB articles instantly in context, and makes the widget a genuine ticket deflection tool inside service platforms. Agents get immediate, contextual KB results the moment they open a case.