"Support Access" - Flow Improvements
under review
Parameswary Annamalai
We'd like to propose a few enhancements to improve the "Support Access" experience — both for users and for internal tracking:
1️⃣ Auto-Save on Toggle
Currently, when the Support Access toggle is enabled, users are required to manually click the "Save" button.
Request: Enable auto-save when the toggle is turned ON, removing the need for an additional manual step.
🎯 This ensures a smoother experience and reduces the chance of users forgetting to save after enabling support access.
2️⃣ Clear Declaration & Consent
When a customer enables Support Access, it’s important that they understand what it entails.
Request: Display a clear, contextual declaration similar to a consent statement indicating that:
“By enabling Support Access, you are authorizing our support engineers to view your project details for troubleshooting purposes.”
This helps build trust and ensures transparency.
3️⃣ Team Audit Trail Entry
To maintain accountability and visibility: Request: Add a clear entry in the Team Audit Log when:
Support Access is enabled or disabled
Who performed the action (User ID/email)
Timestamp of the change
🧾 This will support compliance, traceability, and internal audits.
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D360 Product Management
under review