Suggest workarounds when a direct product solution is unavailable
under review
E
Extensive Grouse
Enable the chatbot to suggest alternative approaches or workarounds when the product does not offer a direct feature or solution for a user’s request. Instead of returning a “no answer found” response, the chatbot could intelligently guide users toward related features, alternative workflows, or partial solutions that may help them achieve a similar outcome.
This would require a more advanced reasoning capability in the AI model, allowing it to understand user intent and recommend relevant alternatives based on the product’s existing functionality.
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D360 Product Management
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under review
Pavithra Mathivanan
Hi Extensive Grouse, Thanks for the suggestion. With the AI chatbot, you can currently use the ticket integration feature to redirect users to raise a support ticket when no relevant results are found. In some cases, the AI may also ask follow-up questions to gather additional context and better understand the user’s query before providing a response.
That said, we understand your request for the AI to go a step further by suggesting alternative approaches or related workflows when a direct solution is not available. This is a valuable enhancement, and we’ll review how we can improve the chatbot’s reasoning capabilities to support such scenarios. We’ll keep this thread updated as we evaluate this further.