Status Indicator Slack Notification
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Rosewood Chickadee
Have the possibility to trigger a Slack notification every time we manually change the status indicator of an article to "New".
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Shakeer Hussain S
Hi Rosewood Chickadee - Thank you for bringing this to our attention. If you've already set up Slack as your notification channel, you can accomplish your request by using the 'Notification Mapping' option, paired with an event named 'Article Settings Updated'. Could you kindly verify this on your end and inform us if it meets your requirements? Your feedback is invaluable to us.
R
Rosewood Chickadee
Shakeer Hussain S: thank you for this option. however, would this take into consideration any other change in the Article settings? eg if we change the SEO in the article settings, would that still trigger a notification? We would like to trigger ONLY when we change the status to 'New' or 'updated'.
Shakeer Hussain S
Rosewood Chickadee: At the moment, we unfortunately do not have a detailed method to customize the event for article status. However, we are always looking to enhance our features to better serve the needs of our users. Should we receive similar requests from others, we will certainly consider evaluating and potentially incorporating this functionality into our product to improve the user experience. We appreciate your understanding and are grateful for your feedback.