Sharable drive link
backlog
Kesavan M
Summary:
Currently, CDN links generated from Document360 Drive are token-based and expire after a period, which limits long-term sharing. The request is to allow an option to generate public or long-lived links for files stored in Document360 Drive.
Use Case:
Users previously shared direct PDF links from their old knowledge base, but they cannot be accessed by the external users.
Now they need stable, shareable links from Document360 for documents referenced in PDFs or bookmarks.
Without this, they may be forced to use external platforms like SharePoint or Google Drive, which goes against their goal of using Document360 as the central source of truth.
This feature would enable reliable external file sharing while keeping all content managed within Document360.
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D360 Product Management
backlog
Mohamed Shakheen
Hi Kesavan
Thank you for highlighting the need for long-lived or public CDN links for files stored in Document360 Drive.
We understand that token-based, expiring links can be limiting - especially when there’s a need to reference files in external documents or bookmarks over the long term. The use case you've shared is valid and aligns with the broader goal of positioning Document360 as the single source of truth.
At present, this functionality is not part of our immediate roadmap. However, given the clear impact and potential traction among customers with similar needs, we will evaluate and prioritize this based on overall demand and feasibility.
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lcchao
Kesavan M Has anyone looked at this request? My users are asking me about it
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Keith Marion
I also didn't know that links to files in the Drive expire. You just saved me from making a massive mistake. We need a way to share files on a permanent basis, or as stated we are going to have to use a separate repository and possibly have to maintain two sets of files.
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lcchao
This would be so useful for us! I did not know initially that the drive links expire. I need them to be working all the time so that I can share files externally with our customers. Sometimes we need to give them a PDF handout for something and it doesn't necessarily need to be a standalone article. This would allow for us to share that link while still keeping our knowledge base the ultimate source of truth.