Any time I search for articles in the portal search, it searches across all my company's KBs. But in my role I'm only in charge of one KB, so I want to be able to search my KB only and not have to filter other KBs out.
When end users are in our public KB, they have a search bar above all articles that searches just the KB they're in. This is exactly what I wish I could do: use a search bar that'd sit in between "content tools" and "categories and articles" on the left pane. Otherwise, I need to search in the portal search bar, click More Articles >>, then use the filter. There isn't even a setting to choose a KB within the "All" dropdown.
The current functionality seems like too many steps to perform a KB-specific search. My alternative is just searching within our public KB, but that involves having two tabs open side-by-side, and searching our public KB prevents me from seeing articles that are unpublished or hidden.
Thank you! :)