Search analytics - suggestion
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Nibu Thomas
In addition no results being returned, we also would like to see results returned - but NOT clicked. (This could mean the results may not be relevant to the search term)
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Mohamed Shakheen
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Mohamed Shakheen
Nibu As a part of Document360 2.0, we've introduced Bounced Search under analytics. This captures instances where users enter a search keyword but do not click on any of the search results. Thank you
Abbie Bowen
This would be super helpful for us too. Sometimes it is really hard to understand the topic the customer is searching for based on the one word they entered but knowing which article was clicked or not clicked would help clarify their needs.