Salesforce Extension: Add Workspace-Level Filtering for Knowledge Search
under review
A
Awake Ant
Customers using multiple Document360 workspaces with a shared Salesforce instance need the ability to scope Salesforce search results to a specific workspace (or an equivalent filtering mechanism such as tags or categories). Currently, the extension searches across all workspaces, causing support agents to receive irrelevant articles from other products with similar terminology, increasing the risk of incorrect customer guidance. This capability is a key adoption blocker for enterprise customers managing multiple product documentation sets and would significantly improve search relevance, support efficiency, and the overall usability of the Salesforce integration.
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Mohamed Shakheen
updated the status to
under review
Mohamed Shakheen
Hi Awake Ant
Thank you for sharing this detailed feedback.
We understand how important it is to scope Salesforce search results to a specific workspace (or an equivalent filtering mechanism) for organizations managing multiple workspaces. We are currently evaluating this requirement as part of our ongoing discovery for improving the Salesforce integration.
At this stage, we are not able to commit to an implementation timeline. Once the evaluation is complete and we have a clear outcome, we will share an update here.
Until then, we will keep this feedback in the Under Review status. Thank you for your patience and for helping us improve the product.