Restriction to take screenshots of the article content
Ramesh Lokesh
One of our customers is looking for an option to have the article content (including images) appear blank or hidden when someone attempts to take a screenshot or screen recording.
For example, when we try to take a screenshot of WhatsApp's display picture, the system doesn’t allow it, and the message comes in the screenshot instead of the image.
Kindly check and share your insights.
Log In
Mohamed Shakheen
Hi Ramesh Thank you for sharing this request on behalf of the customer.
sonakshi Thank you for sharing this interesting request. Just to clarify and better understand your use case - could you confirm if this requirement is specifically intended for your Knowledge Base (KB) site, and more precisely, for the private knowledge base setup? This context will help us evaluate the feasibility and potential implementation paths more accurately.
Additionally, could you share a bit more about the core intent behind this request? For example:
- Is the goal to prevent unauthorized sharing of sensitive or proprietary content?
- Are there specific compliance or data protection standards you're aiming to meet?
s
sonakshi agarwal
Mohamed Shakheen hello thanks for going back to me.
Yes intent is to secure our documentation and restrict any type of export/sharing from the KB website or the KB widget embedded on the platform.
The content to only be visible on the KB and now allow any screenshot or download of the same.
Ramesh Lokesh
sonakshi agarwal