Require comments for downvote
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Abby Dong
Hello, we would like the option to require comments for a downvote, both in the KB Website and the KB Widget. It's impossible to know why a carefully-written article is "bad" without comments.
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Bradford Goerss
While I think requiring a comment to downvote is excellent, please do NOT require an email; leave it as optional. Requiring an email could violate GDPR and we could lose valuable comments from people who are reluctant to share their email as a requirement.
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D360 Product Management
backlog
Tim Engiles
+1 and requiring an email at least to be able to reach out to the person and find out what's the issue. Pretty basic stuff.
Alice Ingham
Tim Engiles: Same as this request: https://feedback.document360.com/feature-request/p/the-ability-to-turn-off-leave-feedback-anonymously
Tim Engiles
Alice Ingham: Yes same use case.
Mohamed Shakheen
Abby, Thank you for reaching out to us with your suggestion. We appreciate your feedback on the need for required comments for a downvote, both on the KB Website and the KB Widget.
We recognize the importance of this feature and would like to inform you that we will thoroughly evaluate this scenario. We'll consider the feasibility and accordingly, update here.