Replicating articles - removing hard-coded workspace links
under review
V
Vermilion Wolf
I'm certain I'm not the only person who uses Document360 in this way!
Due to the nature of our products, we have 5 workspaces and most of our articles are shared among 2 or 3 of them. This means that I only need to update the article once and it's updated across all the workspaces using the article.
This is great EXCEPT for links. The user should never navigate away from their workspace, as all the info they need is in that workspace. However, if I start replicating articles, then any links within the article will direct the user to a different workspace / product, and may not even be aware (they are all quite similar, hence the heavy use of replicated articles).
I've figured out a workaround. Within the article (either before or article) remove most of the slug to just leave the name of the article, e.g.
<a href="/workspaceA/docs/welcome-to-my-replicated-article"> becomes
<a href = "welcome-to-my-replicated-article">
This works quite well but is incredibly cumbersome and prone to errors and omissions. Without wanting to solutionise, when adding links to articles, simply providing an option to include only the slug rather than the workspace in the URL would be incredibly useful!
TLDR: Replicated articles mean users can navigate away from their current workspace without them even realising.
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Mohamed Shakheen
updated the status to
under review
Mohamed Shakheen
Hi Vermilion Wolf
Thank you for the detailed explanation and for sharing your use case. We understand how replicated articles across multiple workspaces can lead to users unintentionally navigating to a different workspace because of the way internal links are currently handled.
We'll analyze this scenario in detail, evaluate the possible approaches. Once we've completed our assessment, we'll share an update on this request.
We appreciate you taking the time to provide this valuable feedback.