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Readers Notification
under review
T
Tina Smith
Notification should be sent to the readers as well on the updating article, newly added article, etc through email. Readers should have the capability to view the difference between the previous and updated one.
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Thiru
Merged in a post:
Notification Mapping for a specific category
Hani Harrise
Currently we have the option to get notified every time we have a change in a category at a global level. It would be great, if we can be notified per se a particular category.
Lets say there is a release notes category, and every reader can be notified of the articles every time there is an update.
Thiru
Hani Harrise we are merging this request, as we do have major one already in feature board.
Prabhakaran Parasuraman
Hi Hani, thanks for sharing your suggestion. We have planned for a specific feature called reader notification. This feature is aligned in our roadmap. Will let you know once it's done from our end.
Thiru
Shakeer Hussain S
Shakeer Hussain S
Hi Dave Paul - Thank you for sharing your request. Based on the information provided, it seems you are interested in having a 'Follow' or 'Subscribe' option for each article or category. This would allow users to receive notifications about updates on the articles.
Rest assured, we are already actively working on fulfilling this request, especially considering its relevance to an internal or private knowledge base. We will keep you informed about the progress and any further updates on this matter.
Anna McDonald
This one would be handy for us. We publish release notes for our software in one of our KB workspaces, and it would help our readers to know when there are updates leading up to a release.
Yossi Karp
Anna McDonald: This is exactly my use case. I get asked by internal and external customers about this all the time. Everyone wants to know when the release notes are updated.
Paul Glezen
Perhaps also make it possible for a reader to mark a folder or category as such, so they don't have to mark every document individually.
David Gregory
This would be a very useful feature. This is only required if the user has logged in so that it can be tracked to the individual and so that the email address is known (allowing the user to be notified).
Thiru
Merged in a post:
Add "notify me about change" to feedback notifications
Jason Schulke
When an article is rated, users have the option to select "Notify me about change".
Our team uses webhooks + notification mapping to send article feedback data points into our own management pipeline, and we want to capture if a customer selects this option.
Please add this to this data to the payload delivered with other article feedback.
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