Readers Notification | Voters

Readers Notification

planned

Tina Smith

Notification should be sent to the readers as well on the updating article, newly added article, etc through email. Readers should have the capability to view the difference between the previous and updated one.

June 4, 2019

Document360 Engineering

marked this post as

planned

Thiru

marked this post as

planned

Thiru

Merged in a post:

Notification Mapping for a specific category

Hani Harrise

Currently we have the option to get notified every time we have a change in a category at a global level. It would be great, if we can be notified per se a particular category.

Lets say there is a release notes category, and every reader can be notified of the articles every time there is an update.

November 9, 2023

Thiru

Hani Harrise we are merging this request, as we do have major one already in feature board.

Prabhakaran Parasuraman

Hi Hani, thanks for sharing your suggestion. We have planned for a specific feature called reader notification. This feature is aligned in our roadmap. Will let you know once it's done from our end.

Thiru

Merged in a post:

Watch/Favorite article option

Michael Taslitz

Add an option for visitors to our documentation so they can set a "watch" on an article.

The visitor will receive a notification when there is a change/update to the article.

August 29, 2023

Shakeer Hussain S

Merged in a post:

Ability for the end user to be notified about any changes to a specific article

Dave P

We would like the ability for our end users to be notified about any changes to a specific article in the customer Knowledge Base.

Like for the 'Watch' article feature in Confluence

July 25, 2023

Shakeer Hussain S

Hi Dave Paul - Thank you for sharing your request. Based on the information provided, it seems you are interested in having a 'Follow' or 'Subscribe' option for each article or category. This would allow users to receive notifications about updates on the articles.

Rest assured, we are already actively working on fulfilling this request, especially considering its relevance to an internal or private knowledge base. We will keep you informed about the progress and any further updates on this matter.

Anna McDonald

This one would be handy for us. We publish release notes for our software in one of our KB workspaces, and it would help our readers to know when there are updates leading up to a release.

Yossi Karp

Anna McDonald: This is exactly my use case. I get asked by internal and external customers about this all the time. Everyone wants to know when the release notes are updated.

Paul Glezen

Perhaps also make it possible for a reader to mark a folder or category as such, so they don't have to mark every document individually.

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