Preview Mode Needs to Work Fully for Testing
under review
Mary Theis
Currently when you view a Draft article in Preview mode, it will not display all the articles (including draft articles) in the left navigation panel.
You also cannot test the links to Draft articles in Preview Mode. Instead you get the 404 Error page.
We are unable to fully test our online documentation before publishing for our external clients.
Because of this limitation, we are not able to use the DOC360 Workflow feature.
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Kyle Gershman
I'm facing the same and absolutely agree. If you can't fully test your documentation, including links, prior to publishing, that's a serious flaw.
Shakeer Hussain S
Hi Mary - Thank you for sharing this feature request. We appreciate your feedback and would like to address your concerns regarding the current behavior in preview mode.
Regarding the first request, in preview mode, our intention is to provide you with a reader view specifically for the current article you are viewing. Therefore, only the current article will be displayed, and other draft articles will not appear in the left navigation panel. However, in the category tree (left navigation panel), we will display only the published articles. This approach is designed to offer a focused and streamlined experience during the preview.
Regarding the second request, we would like to understand which specific links you are referring to. Typically, in preview mode, when you click on a hyperlink within an article, it should direct you to the actual content without encountering any 404 Error page. If you are experiencing issues with certain links, we kindly request you to provide us with more details so that we can investigate and assist you further.
Additionally, if you could share the specific use case for viewing draft articles in preview mode on the category view, it would greatly assist us in understanding your requirements and exploring potential solutions.
Thank you for your patience and cooperation. We are here to assist you and ensure that our product meets your needs effectively.
Mary Theis
Shakeer Hussain S: I met Hari Hari Prasad to discuss this issue. He recorded our meeting and the issue I was encountering. Hari also asked me to create this ticket. Contact Hari Hari Prasad for the recording: harihara.prasad@kovai.co
Shakeer Hussain S
Mary Theis: Sure, thanks for your response.
Mary Theis
Shakeer Hussain S: This functionality does not meet our needs for fully testing articles before they are published. We need to be able to View and Test as a Reader before we release the updated or new articles to our clients.
Caroline Tabach
Shakeer Hussain S: I am following this too and adding, generally in a document in preview, if there is a link to another document that is live on our doc site, the links get 404
Shakeer Hussain S
under review
Shaunna Lacey
Being able to test links to Draft articles would also be really useful for us.
Mary Theis
Contact Hari Hari Prasad for more details: harihara.prasad@kovai.co