Preserve Last Viewed Article Across Page Reloads
Kesavan M
In non-SPA applications, the widget closes and resets on every page refresh, causing users to lose the article they were following. This disrupts step-by-step guidance
Also, the ability to send an article ID to the widget and have it load that specific article directly, even after a page reload.
Critical for customers using the widget in non-SPA environments where URL mapping is not practical.
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Elad Govari
This is an important functionality to keep the UX intact.
many help articles or resolution steps for an issue require the user to navigate to other pages, but then the widget gets emptied and the user need to restart their search. this is a bad ux and we want to keep a 'last article viewed' in the user session (on our end) and be able to send it as a parameter to the widget when it opens.
Kesavan M
++ Elad Govari