PDF - Inline links to other articles in same PDF do not work
under review
Shannon Greywalker
If you generate a multi-article PDF from Portal > Content Tools > Import & Export > Export to PDF, all links among the articles within the PDF do not work. For example, if articles A and B are included in the PDF, and there is a link from article A to article B, that link from article A will not work in the PDF.
This results in a bad user experience, and makes it seem like the PDF is totally broken and we don't know how to do our job as technical communicators.
The problem seems to be that your PDF rendering process does not recognize inline links to other articles as belonging to the PDF itself. Instead, you are coding the link as a relative URL to a website. (See attached screenshot.)
User expectations: If two articles are in the same PDF, and those articles link to each other, the links should work in the PDF itself too. Alternatively, do NOT render inter-article links to look like links. (That said, it would be best to render them as links AND make the links work.)
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Nivedha Mohan
smitha madhusudhan Another customer has requested an automatic Table of Contents (TOC) generation feature for PDFs.
D
D360 Product Management
Merged in a post:
Internal links within the exported PDF documents are not functioning
m
mandar
We have noticed that the internal links within the exported PDF documents are not functioning as expected.
D
D360 Product Management
Merged in a post:
Internal links behavior in PDF export.
Ramesh Lokesh
In the PDF export, If we have internal links that redirect to a Heading in the same article. If we click on that internal link from the exported PDF content, the internal links redirect the user to the KB site. Not to the respective heading within the PDF file itself.
Could you please check this and share your insights?
Ramesh Lokesh
mandar
D
D360 Product Management
Merged in a post:
Redirecting the user to the respective heading instead of the site in exported PDF
Karthikeyan J
This request was created on behalf of Prasun
I've added links to the headings within the same article. On the website, when users click these links, they are correctly taken to the respective headings.
However, when the article is exported as a PDF, these links redirect users to the knowledge base site instead of navigating within the PDF itself.
We would like these links to work within the exported PDF as well, so users can navigate to the respective headings without leaving the document. This would improve the user experience by eliminating the need to switch between the PDF and the website.
Thanks.
D
Document360 Support
Merged in a post:
Hyperlinks in exported PDF redirect to KB
Esther Beyda
The export to PDF feature is not usable because it does not create a self-contained PDF file. The hyperlinks in the PDF file should open topics within the PDF file and not redirect to the KB. If we wanted to direct users to the KB we would not use the export to PDF feature.
Dhinil C A
Agree. This is a critical feature for document integrity and usability. Writers should be able to create both HTML and PDF output from the same source. I am curious to know if this fix is included in the latest update and if it resolves the problem completely?
Surbhi Chattkara
This is very important for use case too. Request you to look into this.
Anna McDonald
Agreed. Cross-references should work from within the PDF, not link out to the knowledgebase. A lot of our customers and sales staff need to use the PDF offline, so cross-reference links must work within the PDF.
Thiru
under review
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