Option to show smart bars in ticket deflector
Andrew Belter
Our primary use case of smart bars is for alerts regarding service interruptions, which typically result in our end users submitting more tickets.
Currently, smart bars are not shown on a ticket deflector page, which is the location they would be most impactful for us by further deflecting tickets.
When creating or editing a smart bar, we would like the option of whether to show that smart bar in ticket deflectors (and if multiple deflectors are set up, in which ones)
Log In
P
Prabhakaran Parasuraman
Hi Andrew, thanks for writing to us. The smart bars will be displayed only in the documentation pages and the Home page. We will consider your feedback and try to incorporate this into our future roadmap. We will keep you posted on any updates regarding the smart bars configuration. Your understanding and patience are appreciated.