Open Feedback option after it is given
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Nibu Thomas
Once a customer gives feedback about an article, they can no longer see the feedback option. This doesn't sound right. We should be able to enable feedback after a certain period... or maybe after the content has been updated. It can't be like feedback can be given only once for the entire customer/article lifetime.
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Mohamed Shakheen
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Mohamed Shakheen
Hi Nibu Thomas
We have addressed the query in the new feedback system. Kindly check it and share your feedback.
Thank you
Yossi Karp
Mohamed Shakheen: Although it's not automatic (you have to refresh the page) it works well.
Yossi Karp
I'm getting lots of complaints about this from users. They can't understand why the feedback option disappears and then they enter a support call, which defeats the whole purpose of documentation and the feedback feature.
Adam Goldstein
This is a must and important, not just for feedback, but reporting as well!
Cam Burns
Really need this option as we have a private KB, and definitely welcome continued user feedback on a single article.
We'd be happy with either a global setting that removes the limitation completely.
Alternatively, when a new Version is published, to allow the same use to submit feedback again.
Thanks D360 team!
Dimitris G
We need that too!
Mandy Williams
This is very important for us as well.
Elsa Tolsma
Definitely agree! Users should be able to give feedback more than once.
Marshal Ebinezar
Nibu Thomas Thanks for your valid feedback, soon we will implement the feedback section.