No. of seats for D360 suppor team
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Serenity blue Warbler
When I have any issue with my knowledge base, I'm asked to add the respective person-in-charge to our dashboard. I already have a limited number of seats, and a few associates working on the dashboard. Each time I need to remove an associate of mine from the plan, add someone from the document360 support team, remove them when they are done, and add my associate back. Adding document360 support team should not take any seats from my plan.
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Remarkable Orca
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Serenity blue Warbler & Multiple Mackerel, Thanks for your feedback, we improvised the ability to add our support team member for all the support requests. this issue is resolved.
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Multiple Mackerel
This same topic was just raised as a concern on our team as well. We should be able to add an account for a support team member that does not consume on of the licenses on our account.