No. of seats for D360 suppor team
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nur
When I have any issue with my knowledge base, I'm asked to add the respective person-in-charge to our dashboard. I already have a limited number of seats, and a few associates working on the dashboard. Each time I need to remove an associate of mine from the plan, add someone from the document360 support team, remove them when they are done, and add my associate back. Adding document360 support team should not take any seats from my plan.
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Marshal Ebinezar
complete
nur & Kimberly Koester, Thanks for your feedback, we improvised the ability to add our support team member for all the support requests. this issue is resolved.
Kimberly Koester
This same topic was just raised as a concern on our team as well. We should be able to add an account for a support team member that does not consume on of the licenses on our account.