Native SalesForce Integration | Voters

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Native SalesForce Integration

complete

Brian Le

Being able to connect SalesForces's customer support capability to document360 would be great. That way, it'd be easier to track deflection rate of the documentation/knowledge base

January 29, 2020

Marshal Ebinezar

marked this post as

complete

Hi @Brian Le thanks for your patience, we have introduce this feature in our latest release.

https://changelog.document360.com/

Saravana Kumar

marked this post as

in progress

Jimin Kim

Agreed. Our company won't be able to use the Knowledge Base on Document360 unless it has integration capabilities with Salesforce ServiceCloud for Case Deflection.

Vishnu

We have plans to bringing more integrations to our platform, but do not have specific timeline.