Federated Search
complete
Gerard
With the ability to create multiple knowledge bases, the ability to use the landing page to link to different help sites built in doc360, it would be good to still create a cohesive search experience. It would be nice to have a federated search experience from the help center that allows us and the user to filter what KBs they are searching.
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Shakeer Hussain S
complete
Shakeer Hussain S
Hi All - Thank you very much for sharing this request. We have implemented Advanced search to search across all worspaces and languages. Please check if this suffice your needs.
Ace Yamaguchi
It would also be good if we can add EN indexes to FR indexes so that user searching can see EN articles search results with one search from the French search page by enabling to search on different language indexes.
Thiru
under review
Shakeer Hussain S
Hi Gerard - This is a great feedback and we understand how this feature is important for you.
Recently, we have introduced 'Advanced Search' in Document360. Advanced search allows you to segregate the search results with the available filter options. You can perform a combined search across all the versions and languages simultaneously. This page would help the readers find the desired search results using the available filter options.
For example, you want the search results for the keyword "login" in the FAQ and Troubleshooting versions that have been updated in the last four months.
- Search the keyword "login" on the knowledge base site and click Go to advanced search link
- Apply filters in the 'Version / Language' and 'Updated on' dropdowns
- The desired search results are populated immediately.
We hope this would suffice your current need. Kindly review the feature and let us know your feedback.
To learn more about Advanced Search, please refer to the below link:
Thiru
Merged in a post:
Multiple instances of one public project
Helen Kravchenko
We need to split our public documentation into two separate instances. One would be for user docs, the other for developer docs. There should be one landing page though, where users can choose what docs they want to go to: user docs or dev docs. There should also be a common search for both instances, so when entering a search term, users would see in what docs (user or dev) the search term appears.
magda m
Helen, are you planning for these docs to be the part of the same project?
Caroline Tabach
This is to do with some feature requests I had, e.g. possibility to add links from different versions to the home page, and search of whole portal
Rose Koron
Just wanted to add a +1 to this request! Federated search would be a huge add for our team!
Gerard
To add, we can created multiple versions as well from the same project. It would great if we can have the option to:
1 - Have a global/federated search experience across multiple versions and/or projects
2 - Include search filters to narrow search results by project and version