Multi-Page PDF Export should match Knowledgebase
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Anna McDonald
For multi-page PDF Export: The layout of the Categories and Articles in PDFs should match the layout in the knowledgebase. By your current design, they are included in the order in which they were created, which is absolutely useless to our readers. A published PDF document must have a flow to it and not be a jumble of categories and articles. Please set the multi-page PDF Export to publish the articles and categories in the order in which they display in the knowledgebase.
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D360 Product Management
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Prabhakaran Parasuraman
Hi everyone, thanks for your patience. We have resolved the issue that you reported in this feedback. As a result, you can now export the PDF from the content tools and the order of the categories and articles will be preserved in the PDF.
We would like to change the status of this feedback. If you have any concerns, feel free to reach out.
Thanks for your valuable time and input.
Monica White
I'm having similar issues, where an entire workspace needs to be exported to PDF in the order in which it has been set up and is completely rearranged by type. I've mentioned this in another ticket, so definitely upvoting this one as well.
Anna McDonald
I will add that our use case for needing full PDFs is that we have a lot of readers who review documentation offline. These include customers who download PDFs to share with their teams and sales/consulting staff who prefer to have copies of documentation available offline on their laptops.
Shakeer Hussain S
under review
Shakeer Hussain S
Hi Anna - Thank you for your feedback on the layout of Categories and Articles in the multi-page PDF Export feature. We acknowledge your request to align the order with the knowledgebase layout. We will assess the technical feasibility of implementing this enhancement. Updates will follow.
Anna McDonald
Our current workaround is to place a full user guide onto a single page, so the topics can export to PDF in the correct order. This makes for a very poor reader experience due to the (seemingly) endless scrolling and the table of contents section that runs off the page. It also presents an unwieldy page to manage from an author's perspective.
Shakeer Hussain S
Anna McDonald: Thank you for your valuable feedback. Could you provide more details about the specific issues your readers encounter with the current workaround of placing the full user guide on a single page?
Anna McDonald
Shakeer Hussain S: To give you an idea, one of our smaller user guides that is stuck on one article page exports out to 35 PDF pages. The guide has 7 chapters (article pages) worth of content on just 1 article page. It takes me 20 full mouse scrolls just to get through it all, and the TOC runs off the page on a laptop screen. This defeats the purpose of separating content into categories & articles if I can't export it in order.
Anna McDonald
Shakeer Hussain S: It's a poor user experience to have to scroll through all that content, especially if the user is looking for something in the middle of the guide.