More characters on feedback request
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Shakeer Hussain S
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Shakeer Hussain S
Hi All - Increased the character limit for feedback comments in the Knowledge base site and Eddy AI responses from 500 to 1000 characters, with visible character count and expanded text box for easier input.
This has been shipped as part of November 2025 - 11.11.1
Release notes : https://docs.document360.com/docs/november-2025-11111
K
Kavya
Hi Clifton Davis, could you please share a bit more about why a higher character limit (2000–5000 characters) would be helpful for your team?
Are there specific types of feedback where you find the current limit too restrictive?
What kind of details are you looking to include in longer responses?
D
D360 Product Management
Merged in a post:
Increase character limit for feedback
WFP World Food Programme
Currently there is a 500 character limit to write comments in the feedback section. This is often insufficient. If the limit was substantially increased, the feedback management system would a be a lot more effective.
Kesavan M
The customer would like to increase the character limit of the feedback form across all sections, including the search and article feedback areas, on both the site and the widget.
++ @Jennifer Wills
Pavithra Mathivanan
Hi Alice, Thanks for sharing the update on your need. However, from an internal review and feedback perspective, wouldn’t having a reviewer within the portal to review and share feedback—perhaps using inline comments—be a better approach than using the KB site for internal feedback?
Sharing the links on the same for your reference.
I’d love to understand your reasoning and workflow behind this. Looking forward to your thoughts!
Alice Ingham
Pavithra Mathivanan The users are reading article and sharing them and they might notice an issue so they just leave some feedback quickly to make sure the article is kept up to date. I understand the reviewer role but it's unlikely that our users would go through the extra steps to login and do that.
Pavithra Mathivanan
Understood Alice, We will evaluate this and prioritize it in alignment with our roadmap.
D
D360 Product Management
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D
D360 Product Management
Hi Alice Ingham, Thank you for your feedback. The current limit is 500 characters—would you require a higher limit? If so, what character count would be ideal? Additionally, could you share the type of feedback you’re receiving that necessitates more space? This information will help us assess and prioritize the request effectively.
Alice Ingham
D360 Product Management We do use our feedback for public external users but mostly we use the article feedback for our staff members to add feedback on technical articles that may be incorrect or out of date. Then, we action that feedback from the article manager. This means having more characters would help for feedback that is long and quite technical. I think 1000 or 1500 characters would be great.
C
Clifton Davis
A higher character limit would make the feedback tool much more helpful for us if it was something like 2000 - 5000 characters.
It would also be great if there was an option to add images / attachments.
Mohamed Shakheen
HI WFP Good day! Could you please share the required character limit to better understand your needs?
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